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Privacy Policy | jiliko Official Gaming Platform Philippines

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process PHP transactions, prevent fraud, and comply with local laws.
  • Who sees it: Our internal secure team and essential partner providers (payments/KYC); we never sell your data.
  • How long we keep it: For the duration of your account and as required by Philippine regulations.
  • Your control: You can access, correct, or request deletion of your data via our support channels.

Introduction and Scope

This Privacy Policy outlines how jiliko handles personal information for users within the Philippines. It applies to all services provided via our website and mobile applications.

This policy does not apply to third-party websites or services. Once you click on a link that takes you away from our platform, we are no longer responsible for the privacy practices of those external sites.

Personal Information We Collect

We collect information necessary to provide a secure and legal gaming environment. This includes:

Account & Identity Username, email, phone number, and date of birth to establish your identity and age.
Verification Documents Government-issued IDs provided during the KYC process to prevent underage gaming.
Payment Data Transaction history and payment method details used for deposits and withdrawals in PHP.
Gaming Activity Records of games played, wager amounts, and win/loss history for account management.
Technical Data IP address, browser type, device identifiers, and operating system for security and optimization.
Communication Records Logs of your interactions with our support team to resolve queries efficiently.

How We Collect Data

Data is gathered through three primary channels:

  1. Directly from You: Information provided during registration, profile updates, and identity verification.
  2. Automatically: Technical data collected via cookies and server logs while you navigate our platform.
  3. Partner Providers: Information from verified payment processors and identity verification services to ensure transaction security.

Why We Use Data

Your data is processed for the following specific purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and withdrawals and preventing payment fraud.
  • Legal Compliance: Verifying age and identity to adhere to gambling laws in the Philippines.
  • Security: Detecting multi-accounting and preventing malicious activities.
  • Experience Optimization: Personalizing content and improving site performance.
  • Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to any third party. We only share information with:

  • Essential Service Providers: Partner payment processors, KYC verification services, and technical infrastructure providers.
  • Legal Authorities: When required by applicable law or to respond to valid legal requests from regulatory bodies.

How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Data in transit is protected using industry-standard encryption protocols.
  • Access Control: Only authorized personnel with a strict need-to-know basis can access sensitive user data.
  • Isolation: Payment data is processed through secure, isolated gateways to minimize risk.
  • Monitoring: Continuous system monitoring to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain security. For a detailed explanation of how we use these technologies, please visit our Cookie Policy.

Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your data or its transfer to another service.
  • Objection & Withdrawal: Object to specific processing activities or withdraw consent for marketing.

To exercise these rights, please contact our team via the channels available on our Support page. Please note that some data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

How Long We Retain Data

Personal data is retained for as long as your account is active. Following account closure, we maintain specific records for the timeframe required by applicable law in the Philippines to meet regulatory, legal, and auditing obligations.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account was created by a minor, we will take immediate action to close the account and void any associated transactions.

Parents or guardians who suspect a minor is using our platform should report this immediately via our Support center.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to our dedicated support team through the official contact methods listed on our Support page.